Frequent questions

What is Supersano Peru?

Supermercado Saludable S.A. (Supersano) is the 1st online supermarket for organic, natural and artisan products. We have a catalog of more than 800 products and more than 50 suppliers that meet the established quality standards.

How do I make a purchase?

The first time, you must enter your email and personal data and then add your favorite products to the shopping cart. At the end. Your personal email will be your identifier to remember your data and will help to make all your subsequent purchases fast.

If you want to change any personal information, payment method or delivery address, you will need to log in using your account or a password that we will send to your email.

Is there a minimum or maximum purchase amount?

Yes. The minimum purchase is S / .50.00.

For payments online or with credit / debit card there is no maximum.

How much does the delivery service cost?

The shipment to Lima is S / .10.00 and for the province, the freight will be in charge of the customer. Therefore, the shipment will be in the form of "PAYMENT TO DESTINATION".

Which areas of distribution do they serve?

The distribution is Lima and provinces.

What are the shipping schedules?

In Lima: (there may be restrictions for some areas)

  • For orders placed until 16:00 hrs. The previous day:
  • It will be delivered within 24 - 48 hours after payment is made.
  • According to product availability.
  • All orders made from 16:01 hrs. Until 16:00 hrs. The next day, they will be taken care of a day later.

In Beaches: This service is made during the summer season, from December 15 to April 8.

South zone: Ancón, Santa Rosa, Ventanilla, Chaclacayo, Cieneguilla, Punta Punta, San Bartolo, Pucusuna, Santa Maria del Mar. The delivery time is from 11:00 a.m. to 6:00 p.m.

Provinces: The freight will be in charge of the customer. Therefore, the shipment will be in the form of "PAYMENT TO DESTINATION". The company that will make this service is OLVA COURIER. The requirements for the shipment are:

  • Names and surnames
  • DNI
  • Delivery address
  • Landline
  • Cell phone

If you do not have the required information, the shipment will not be possible.

It is a requirement for delivery, that the recipient reviews the merchandise before signing the dispatch sheet giving their agreement.

During specific campaigns like Christmas and due to the increase of orders that could be presented, Supersanoperu.com will make deliveries from December 18 to 31 without a specific shift. On December 25th and January 1st we will not have an office service.

Can I buy as a minor?

No, all services offered by Supermercado Saludable S.A. Are of exclusive use for people over 18 years.

If I do not have mail can I buy from your online store?

You need to have an email account to be able to buy. In any case, you could use that of a relative, but remember that the email will be your identifier for all your purchases.

Can I pick up my order at the store?

Clear. You can visit our showroom located in our office. Passage Carlos Acosta 170 - San Isidro.

What products can I buy in Supersano Peru?

Our goal is to find all the products you need for your home, and we are working to update our catalog of offers and products on a constant basis.

What methods of payment do you accept?

  • We accept Visa credit cards
  • Bank transfer to our account. Scotiabank.
  • Payment by Pay U. More information: https://www.payu.com.pe

Can I pay with two different means of payment?

No. The online payment will not be possible as we only accept credit and debit cards, the payment must be one.

Is it safe to enter my credit card details?

Yes, our priority is to keep your information safe so we implement technical and security measures to prevent unauthorized access, as well as loss or damage to your information.

How do I change delivery address? Or how do I change any of my personal information?

You can login to your account using your username and password, whenever you want to change your data.

How do I view my previous purchases?

Access your account using your username and password, then place yourself in the "My Orders" section, you will find them sorted by date.

Can I create lists and save them for a next purchase?

Yes. You can create not only one, but several lists. You can even share them if you need to organize an event. We also save your previous purchases, so you can automatically load it to your shopping cart to buy more easily. Use the "My Orders" option once you enter "Your Account" in the upper right area of ​​your screen.

Can you register two addresses or ask frequently for two different addresses?

You may change the delivery address, but our page will only save the last registered address. It is recommended to have a fixed address.

Can someone else receive my purchase?

Yes, you only have to indicate the name of the person who will receive your products during the process of confirming your purchase. The order will not be delivered to those who are not authorized.

What happens if I do not like my order or some product of my order?

  • The customer must coordinate with our Service Center, the date and time block for picking / changing the product, if not, indicate the person authorized to change and / or return.
  • Failure to meet the customer during the agreed date and time will be void the change without right to subsequent claims for the same product and purchase.
  • The change will be effective within 24 hours after purchase.
  • In case of fresh produce or highly perishable 6 hours.

What if I was wrong to order a product?

The product must be in its original packaging with its labels legible and without being used or consumed. If you want us to take the new product to your address you will have to bear the cost of shipping. We recommend consulting the stock through our Call Center.

What if I am not at home when the product arrives?

Our delivery has a maximum of 15 minutes of waiting after notifying your arrival to the delivery address, after this period the delivery will proceed to withdraw. After this you have the following option:

Pick up your order in our office in San Isidro: Pasaje Carlos Acosta 170

How do I keep my order cold during shipment?

We take the necessary precautions to maintain the proper temperature that each of your products needs, as well as the space necessary for them to arrive in perfect condition.

How does the product replacement process work?

  • Despite our best efforts, we may not have some products at the time of preparing your order, so that will be considered as a substitute only those products that meet the selection criteria previously defined by the customer:
  • Same mark, another presentation: in this case, it will only be replaced if the presentation is smaller than the one originally requested, and proceed to adjust the amount with the price of the product to be sent.
  • Same presentation, another brand: will proceed to choose that product that meets the specification, but with a price equal to or less than originally chosen.
  • Not substitute: in case of not having the stock, that product will be deducted from the ballot.
  • Substitute products may not have promotion. Whichever option you select, we will send an email specifying the final order with the total amount.

The replacement product is not to my liking, can I return it?

  • The change will be effective within 24 hours after purchase.
  • In case of fresh produce or highly perishable 6 hours.
  • The product must be in its original packaging with its labels legible and without being used or consumed.
  • It is mandatory to present the purchase receipt received with your purchase.