Terms and Conditions

The access and use of this website is governed by the terms and conditions described below, as well as by the legislation that is applied in the Republic of Peru. Consequently, all visits, all contracts and transactions made by a client of Supermercado Saludable S.A., hereinafter referred to as "the user", in this site, as well as their legal effects, will be governed by these rules and subject to that legislation.

The terms and conditions contained in this instrument will form part of all acts and contracts executed or celebrated through the offer and marketing systems included in this website, between the users of this site and Supermercado Saludable SA, who will be called Hereinafter "the supplier company", as appropriate to the meaning of the text.

The following conditions are set out below:

User or Customer Registration

It will be a necessary requirement for the acquisition of products and services offered on this site, acceptance of these conditions and registration by the user, who must register by mail and defining a password. These Terms and Conditions shall be understood to be known and accepted by the mere fact of the registration, which shall include an express expression of the user on the knowledge of these conditions of use. Registration at supersanoperu.com is free.

The entry of your mail and your secret key, will allow you to make purchases in a personalized, confidential and safe way.

Secret password

The user assumes full responsibility for maintaining the confidentiality of his secret code registered on this website, which allows him to make purchases, request services and obtain information. Said key is for personal use and its delivery to third parties does not involve responsibility of Supermercado Saludable S.A. Or its related in case of misuse.

User Rights of this Site

The user shall enjoy all the rights recognized by the consumer protection legislation in force in the territory of Peru, in addition to those granted in these terms and conditions. The user will have at all times the rights of information and rectification of the personal data. The sole visit of this site in which certain goods are offered and access to certain services, does not impose on the consumer any obligation, unless he has accepted the conditions offered by the company, in the manner indicated in these terms and conditions.

Procedure for Making Use of this Website

For products offered through this site, "supplier company" will inform, in an unambiguous and easily accessible way, the steps that must be followed to make your purchase, will inform via email when the order request was received. This request will go through a process of validation of customer data, made deposit, collection of products of the order based on the available stock and then the order will be closed, issuing the corresponding document, which will be sent to the customer together with the dispatch of your order . "The supplier company" shall also indicate its e-mail address and the technical means available to the consumer to identify and correct errors in the shipment or in its data.

Means of Payment that may be used on this Site

The products and services offered in this site can only be paid in 3 modalities.

  • Payments online (PayU): We accept Visa and MasterCard credit cards. To register the payment, the user must register on the PayU website. Enter the requested data and wait for the confirmation email.
  • Bank transfer: The user, after completing the purchase process, will receive an email indicating the account number, account owner name, bank name, purchase code and amount to be paid.
  • POS Visa payments: The user will have the option to choose to pay at home, through a wireless POS. The motorized will indicate the amount to be collected and the user will follow the indications to register the payment.

Rounding in Amount to Pay

As stipulated by the Central Reserve Bank of Peru (BCR) according to an information note dated January 5, 2001, when a commercial transaction is made through cash, the denominations will be rounded in the following cases:

  1. From S /. 0.01 to S /. 0.04 will be rounded to S /. 0.00
  2. From S /. 0.06 to S /. 0,09 will be rounded to S /. 0.10

All previously denominated monetary denominations will be kept without rounding for commercial transactions made with credit, debit, check or similar cards.

Formation of Consent in Requested Orders

Through this site

Through this website the supplier company will make offers of goods and services, which can be accepted by electronic or telephone, and using the mechanisms offered by the same site. Any acceptance of the offer will be subject to the condition that the supplier company validates the transaction. Consequently, for any operation carried out on this site, confirmation and / or validation and / or verification by the supplier company, will be a requirement for the formation of consent. In order to validate the transaction, the supplier company must verify:

  1. Which has the products ordered in stock.
  2. That, in case of not having a product, will be considered as substitutes only those that meet the criterion selected by the client, depending on the following options:
  • Retain product brand and resize
  • Retain product size and change brand
  • Another criterion defined by the customer, for example, a specific brand or flavor
  • Do not substitute the chosen product
  • Use the criterion Supersano, in which the supplier company will select the products while maintaining the quality - price ratio originally chosen.

That the means of payment offered by the User is valid. That in case the order includes alcoholic beverages, has been made by users over 18 years. In order to inform the user or consumer about this validation, the supplier company will send a written confirmation to the same electronic address that has registered the accepting user of the offer, so as to ensure the proper and timely knowledge of the consumer.

Product Dispatch

Products purchased through supersanoperu.com will be subject to the conditions of delivery and delivery chosen by the user and available on the site.

The information of the place of delivery is the sole responsibility of the user.

In any case, the coverage areas and hours of care will be evaluated based on ease and safety.

Orders will be served by defined time ranges and according to the availability of the same. The established ranges are:

In Lima: (there may be restrictions for some areas)

  • For orders placed until 16:00 hrs. The previous day:
    • It will be delivered within 24 - 48 hours after payment is made.
    • According to product availability.
  • All orders made from 16:01 hrs. Until 16:00 hrs. The next day, they will be cared for a day later,

In Beaches: This service is made during the summer season, from December 15 to April 8.

South zone: Ancón, Santa Rosa, Ventanilla, Chaclacayo, Cieneguilla, Punta Punta, San Bartolo, Pucusuna, Santa Maria del Mar. The delivery time is from 11:00 a.m. to 6:00 p.m.

Provinces: The freight will be in charge of the customer. Therefore, the shipment will be in the form of "PAYMENT TO DESTINATION". The company that will make this service is OLVA COURIER. The requirements for the shipment are:

  • NAMES AND SURNAMES
  • DNI
  • DELIVERY ADDRESS
  • LANDLINE
  • CELL PHONE

If you do not have the required information, the shipment will not be possible.

It is a requirement for delivery, that the recipient reviews the merchandise before signing the dispatch sheet giving their agreement.

During specific campaigns like Christmas and due to the increase of orders that could be presented, Supersanoperu.com will make deliveries from December 18 to 31 without a specific shift. On December 25th and January 1st we will not have an office service.

Important:

  • Minimum order is from S / .50.00
  • There are no Sundays or public holidays.
  • For Lima the shipment will cost S / .10.00
  • For province the shipment will be under the "Pay to destination" mode.

Right of Annulment

Supersanoperu.com accepts the cancellation of orders. To this end, the user must notify the cancellation at least 5 hours before the delivery deadlines indicated in the section Changes and Returns Policy are met. Cancellations may be requested via email or telephone.

Change and Return Policy

The supplier company will accept any duly justified change within 6-24 hours after the user has received the order. The returns will only be processed if the user presents the ticket or invoice that supports the purchase. In the case of returns, these will be accepted:

  1. For perishable products, within 6 hours after delivery.
  2. For non-perishable products, within 24 hours after delivery.
  3. For any of the cases, a credit note will be made validating the act.
  4. Users residing in Lima may change the merchandise to another using one of the substitution criteria or receive a cash refund.

Use of Personal Data Registered on the Site

The prices of the products and services available on this site, as long as they appear in it, will only be valid and applicable in this one. Likewise, the supplier company may modify any information contained in this site, including those related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, respecting the purchases that have been accepted up to that moment.

Other Web Sites

Supersanoperu.com does not guarantee, endorse or endorse in any way the access to information or content of any other website or portal.

Representatives

Any presentation or claim related to acts or contracts executed or celebrated through this site, must be presented to Customer Service of Supersanoperu.com, by calling 504-2014 / 504-2013, or to the email venta@supersanoperu.com

Legal capacity to contract

Supersanoperu.com services are available only to individuals who have legal capacity to contract, as provided by current legislation. If a person has no legal capacity to hire, he must refrain from using the services offered on the site. Supersanoperu.com may suspend the participation of users who are found to be lacking the legal capacity to use the services offered on the site at any time in a temporary or definitive way or when registering to provide information that is false, inaccurate or fraudulent.

Delimitation of Liability

Supersanoperu.com is not liable to users or third parties for damages and losses that are a direct or indirect consequence of the interruption, suspension or termination of the services offered by the site.