Supersano wants to provide the best online shopping experience to our customers, that's why we inform you of our return and exchange policies.
The product must be in its original packaging with its labels legible and without being used or consumed.
The product must not be damaged or present manipulations that affect its condition again. The presentation of the original purchase ticket and the national identity document is mandatory.
If the return and / or change of merchandise is due to an omission and / or error of the customer, the transportation will be charged, according to the district where the complaint is dealt with.
Returns and exchanges
The customer must coordinate with our Service Center, the date and time block for picking / changing the product, if not, indicate the person authorized to change and / or return.
Failure to meet the customer during the agreed date and time will be void the change without right to subsequent claims for the same product and purchase.
The change will be effective within 24 hours after purchase.
In case of fresh produce or highly perishable 6 hours.
The transportation personnel who will pick up the product and deliver the change are not authorized under any circumstances to inspect and / or manipulate the product, their only function will be to pick it up and deliver the product change.
Modification and / or cancellation of the order
You can not modify and / or cancel the order once the payment has been made.
You are asked for security when making the payment for our website.