Returns & Exchanges

  • Supersano wants to provide the best online shopping experience to our customers, that's why we inform you of our return and exchange policies.

General conditions

  • The product must be in its original packaging with its labels legible and without being used or consumed.
  • The product must not be damaged or present manipulations that affect its condition again. The presentation of the original purchase ticket and the national identity document is mandatory.
  • If the return and / or change of merchandise is due to an omission and / or error of the customer, the transportation will be charged, according to the district where the complaint is dealt with.

Returns and exchanges

  • The customer must coordinate with our Service Center, the date and time block for picking / changing the product, if not, indicate the person authorized to change and / or return.
  • Failure to meet the customer during the agreed date and time will be void the change without right to subsequent claims for the same product and purchase.
  • The change will be effective within 24 hours after purchase.
  • In case of fresh produce or highly perishable 6 hours.
  • The transportation personnel who will pick up the product and deliver the change are not authorized under any circumstances to inspect and / or manipulate the product, their only function will be to pick it up and deliver the product change.

Modification and / or cancellation of the order

  • You can not modify and / or cancel the order once the payment has been made.
  • You are asked for security when making the payment for our website.